Privacy Policy

WA Nurseries Pty Ltd trading as Kambarang Garden Centre respects your privacy. This policy explains how we collect, hold, use and disclose personal information connected with our website, online orders, customer accounts and linked Retail Express customer records.

We handle personal information responsibly and comply with the privacy, consumer and electronic-marketing laws that apply to our activities.

What Personal Information Do We Collect?

Personal information is information or an opinion that identifies you or can reasonably be linked to you. Depending on how you interact with us, we may collect:

•         your name, email address, telephone number and billing or delivery address

•         customer account details, login method and marketing preferences

•         online and in-store order history, transaction references and collection or delivery information

•         enquiries, complaints, photographs and other information you provide when contacting us

•         device, browser, IP address, cookie, session and basic website-usage information

•         information needed to prevent fraud, secure accounts and investigate suspicious activity.

Payment information is processed by the payment method selected at checkout, such as Shopify Payments or PayPal. Kambarang Garden Centre does not store complete payment-card numbers.

We collect personal information directly from you when you create or access an account, place an order, make an in-store purchase linked to your customer record, contact us, request delivery or otherwise interact with us. We also receive information through Shopify, Retail Express, payment providers, account-login services, cookies and related website technology.

Why Do We Collect and Use It?

We collect and use personal information to:

•         create and manage customer accounts

•         process, prepare, collect, deliver, change, cancel and refund orders

•         maintain synchronised online and Retail Express (Our Point of Sale software) customer and transaction records

•         respond to enquiries, complaints and product concerns

•         secure our website and accounts, prevent fraud and investigate misuse

•         operate, troubleshoot and improve our website, products and customer service

•         send email marketing where consent has been recorded

•         meet legal, accounting, taxation and record-keeping obligations.

Where appropriate, we will explain why information is being collected and how it will be used.

Sensitive Information

We do not ordinarily request sensitive information through our website or customer records. Please do not provide health information or other sensitive information unless it is reasonably necessary for us to assist you.

Email Marketing

Our sign-in and account-creation page may present a clearly labelled email-marketing selection. If you leave that selection enabled and continue, we record your consent to receive occasional Kambarang stock updates, specials and offers. You may untick the selection before continuing.

You can withdraw consent at any time through the unsubscribe link in a marketing email or by contacting online@kambagc.com.au. We will action an unsubscribe request as soon as practicable and within five working days. We do not send SMS marketing.

Cookies and Website Technology

Shopify and related services automatically use cookies and similar technology for essential website functions, account access, security, fraud prevention, preferences and website-performance information. You can control non-essential cookies through any cookie controls we make available and through your browser settings, although disabling essential cookies may prevent parts of the website from working.

Service Providers and Other Recipients

We may disclose or provide access to personal information where reasonably necessary to:

•         Shopify and related services, including account, checkout, Shop Pay, security and hosting functions

•         Retail Express and providers supporting our point-of-sale and customer-record systems

•         payment providers, including Shopify Payments and PayPal where selected

•         our employees and authorised contractors who need the information to perform their duties

•         delivery, IT, accounting, legal and other professional service providers

•         government authorities, regulators, courts or law-enforcement bodies where required or authorised by law

•         a purchaser or adviser involved in a proposed sale, restructure or transfer of the business, subject to appropriate confidentiality arrangements.

We do not sell or rent customer personal information. Some technology and payment providers may process or store information outside Australia. Their handling of that information is also governed by their own privacy terms and contractual obligations.

Security and Retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Information may be held in Shopify, Retail Express, business email, payment records and other systems used to operate the business.

We retain information for as long as reasonably necessary to provide services, maintain transaction and customer records, resolve disputes and comply with legal, taxation and accounting obligations. When information is no longer reasonably required, we take reasonable steps to delete it, de-identify it or securely dispose of it.

Accessing or Correcting Your Information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date. Contact online@kambagc.com.au with enough information for us to identify you and the relevant record.

We do not charge for making an access or correction request. If fulfilling a request would involve a substantial administrative cost, we will discuss this with you before proceeding.

We may require reasonable evidence of identity before releasing or changing personal information.

Privacy Complaints

If you have a concern about how we handled your personal information, contact online@kambagc.com.au with details of the issue. We will acknowledge the complaint, investigate it and aim to provide a response within 30 days.

Policy Updates

We may update this policy when our systems, practices or legal obligations change. The current version will be published on our website with its effective date. Changes do not reduce rights that have already accrued.

Effective date: 31 August 2026

Contact

For privacy questions, access or correction requests, complaints or marketing opt-outs, contact:

Kambarang Garden Centre, 75 Manning Road, Bentley WA 6102

online@kambagc.com.au

(08) 9458 5944

Kambarang Garden Centre is a registered business name of WA Nurseries Pty Ltd (ABN 73 622 870 222).